Frequently Asked Questions
Everything you need to know about your Q Acoustics audio experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and you will receive a tracking number once your package departs our warehouse.
Do you offer a warranty on your speakers and subwoofers?
Yes, all Q Acoustics products come with a standard manufacturer's warranty. Passive speakers are generally covered for 5 years, while powered speakers, subwoofers, and electronic components carry a 2-year warranty.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, excluding return shipping costs.
Can I use Q Acoustics speakers with my existing amplifier?
Our passive speakers are designed to be compatible with most high-quality amplifiers. Please check the impedance and power handling specifications on the product page to ensure a perfect match for your system.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you ship internationally?
Currently, our online store serves specific regions. Please use our dealer locator tool to find authorized Q Acoustics distributors and retailers in your country if we do not ship directly to your location.